Return and Refund Policy 1. What is your return and refund policy? Answer: We accept returns and provide refunds only if the watch has not yet been handed to the client. Once the watch is handed over and checked by the client during the face-to-face delivery, we do not accept returns or offer refunds. 2. When is the payment for the watch due? Answer: Full payment for the watch is required before the delivery appointment. We will arrange the delivery only after receiving the complete payment. 3. How does the face-to-face delivery process work? Answer: During face-to-face delivery, our representative will hand the watch to you for inspection. You will have the opportunity to check the watch for any damages, non-functioning parts, or other issues before finalizing the handover. 4. What should I do if I find an issue with the watch during the face-to-face delivery? Answer: If you discover any issues such as damage, non-functioning parts, or other defects during the face-to-face delivery, please inform our representative immediately. We will address the issue on the spot, which may include offering a refund or arranging for a replacement. 5. Can I return the watch or request a refund after the face-to-face handover is completed? Answer: No, we do not accept returns or offer refunds after you have inspected, accepted the watch, and completed the face-to-face handover. Please ensure you are satisfied with the condition of the watch before finalizing the transaction. 6. How can I request a refund before the face-to-face delivery? Answer: If you need to request a refund before the face-to-face delivery, please contact our customer service team immediately at cs@zakkatimes.uk. Provide your order details and reason for the refund request. 7. What if the watch has already been scheduled for delivery but the appointment has not occurred yet? Answer: If the delivery appointment has been scheduled but not yet conducted, you can still request a refund. Contact us as soon as possible to cancel the delivery and process your refund. 8. What information do I need to provide for a refund request? Answer: To process a refund request, please provide your order number, purchase date, and any relevant details about the reason for your request. This helps us verify and process your refund efficiently. 9. How long does it take to process a refund before the delivery? Answer: Refunds are typically processed within 7 business days of approving your refund request. The refunded amount will be credited back to your original payment method. Please note that processing times may vary depending on your payment provider. 10. Who should I contact for more information about returns and refunds? Answer: For more information about returns and refunds, please contact our customer service team at cs@zakkatimes.uk. We are here to assist you and answer any questions you may have.